All products must be returned with their original packaging, and with all manufacturer tags and/or information included. Please send all jans.com returns to:
Jans Kamas Warehouse
138 West 280 South
Kamas, UT 84036
If you’d like to exchange an item you ordered for something else, we suggest placing a new order for the item you want, and returning the old item for a full refund. An order for the new item ensures that you’ll get it quickly, and that it won’t go out of stock.
Please allow up to 2 weeks for your jans.com return to be processed and a refund to be issued. You will receive a confirmation via email once this is complete. If you have not received confirmation of your return and/or refund after 2 weeks, please contact our Customer Service team at 800-745-1020 or firstname.lastname@example.org.
Products in the following categories are not eligible for return. For products in these categories, please be sure of the exact make, model, and size you are ordering before completing your purchase. For more information please contact our Customer Service team at 800-745-1020 or email@example.com.
Policy applies to all alpine, alpine race, alpine touring, and Telemark ski boots.
Policy applies to all swimwear and boardshorts.
Policy applies to all underwear and sports bras.
Policy applies to all products using ABS activation units and/or AvaLung units.
Policy applies to all avalanche beacons and transceivers.
Defective products are covered by specific manufacturer warranty policies. We will make every effort possible to assist you in your warranty claim, however, please be aware that sometimes direct communication between customer and manufacturer will be required. For more information on specific warranty policies, please feel free to contact our Customer Service team at 800-745-1020 or firstname.lastname@example.org.